Welcome to Sattvastha! We value your satisfaction and aim to ensure a seamless shopping experience with our premium organic products. Our Returns and Refund Policy is designed to address any issues you may encounter with your purchase, ensuring transparency and trust.

1. Scope of Policy

This Returns and Refund Policy applies to all purchases made through our website, sattvastha.com. By placing an order with us, you agree to the terms outlined below.

2. Shipping Policy

All orders will be processed and shipped within 2 days from the date the order is placed. We strive to ensure timely delivery and will provide tracking information once your order has been dispatched.

3. Returns and Replacements

3.1 Damaged in Transit

If your product arrives damaged due to transit, we will gladly replace it. Please follow the steps below to process a replacement:

• Report the Damage: You have 4 to 7 days to return an item from the date you received. Provide your order number, photos of the damaged product, and the packaging.
• Review and Approval: Our team will review the information provided and approve the replacement if the damage is verified.
• Replacement Process: Once approved, we will dispatch a replacement product to you at no additional cost. We will notify you of the dispatch details and estimated delivery time.

3.2 Defective Products

If you receive a defective product, we offer a full refund within 7 days of delivery. The process for refunding a defective product is as follows:

• Report the Defect: Notify our customer service within 7 days of receiving the product. Include your order number, a detailed description of the defect, and any relevant photos.
• Review and Approval: Our team will assess the defect based on the information provided. If the defect is confirmed, we will approve the refund.
• Return and Refund Process: Upon approval, you will need to return the defective product to us. We will provide you with a return shipping label. Once we receive the product, we will process the refund to your original payment method. You will receive a confirmation email once the refund is initiated.

4. Conditions for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• You must provide proof of purchase, such as the order number or receipt.
• Returns and refund requests must be made within the specified timeframes: 48 hours for transit damage and 7 days for defective products.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Products that have been used or tampered with.
• Items purchased on clearance or during special promotions (unless they are defective).
• Perishable goods, such as food items, once the packaging has been opened.

6. Shipping Costs

6.1 Damaged or Defective Products

For products damaged in transit or confirmed as defective, we will cover the shipping costs for the return and replacement.

6.2 Customer-Initiated Returns

If you choose to return a product for reasons other than transit damage or defect, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Refund Processing Time

Refunds will be processed within 7-10 business days after we receive and inspect the returned product. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

8. Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer service team:

• Email: support@sattvastha.com
• Phone: +91 73000 74630

9. Policy Updates

We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.

10. Customer Satisfaction

At Sattvastha, customer satisfaction is our priority. We strive to ensure that every product meets our high standards of quality and sustainability. If you have any concerns or feedback, please do not hesitate to reach out to us. Your input helps us improve our products and services.

11. Legal Rights

This policy does not affect your statutory rights. For more information on your legal rights, please refer to the laws and regulations applicable in your jurisdiction.

Thank you for choosing Sattvastha. We appreciate your trust and support in our commitment to providing high-quality organic products. We look forward to serving you again.